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Senior Client Service Officer

Job No: FedCourt219

Location: Darwin, NT

Closing Date: 24 May 2019 AEST

This role involves the supervision and management of a number of cases in close partnership with child dispute services staff, Chambers staff and legal staff, supporting clients through the Court processes.

The Senior Client Service Officer may be required to:

provide information and advice relating to court services, procedures, processes and forms as well as external options to clients in order to provide clarity and understanding to enable clients to take informed and appropriate action in relation to their situation
ensure information is available in an accurate and timely fashion to support the best outcome by providing file management, and quality assurance from initiation of matters, data entry and processing through to use in proceedings and archiving
provide management of the allocation of Family reports to the Family Consultant and Reg 7’s, listings in the Family consultant’s diary and Family Report appointment letters; manage and create sittings for family/ child conferences and interview sittings.
progress cases by providing administrative services in accordance with court processes, including receiving and reconciling court fees and charges
assist in the management of complex cases through the case management system and the ability to liaise professionally with Judicial staff to ensure thorough management of the court jurisdiction files and requested reports.
schedule and prioritise matters for hearing and other interventions to achieve the earliest possible resolution; record court outcomes and produce orders as requested by the Registrar
liaise with a range of internal and external stakeholders including judicial staff, legal practitioners, community organisations and other service providers to assist the resolution of cases
Assist with mentoring and training of registry staff
collate, analyse and produce reports or orders as required.

For more information please download the position description here

Please note once you submit your application you will not be able to edit it.

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Questions

Are you an Australian Citizen? (If your answer is no, please provide the date you applied for citizenship or provide evidence of your eligibility to work in Australia)*

Have you taken a redundancy benefit from an APS agency in the last 12 months? (If your answer is yes, please provide the date of when your redundancy payments will cease)*

Are you a current employee in the APS? (If your answer is yes, please provide whether you are ongoing or non-ongoing, the agency you work for and your classification)*

Please list contact details of two referees (One should be your current supervisor).*

APS agencies are allowed to access other agenices' merit lists under specific circumstances. In order to allow this, permission is required from candidates for their personal details, interview performance, ratings etc. to be supplied to another agency.

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Please enter a concise statement of claims against the selection criteria. We recommend you do this in a word document first, and then cut and paste into the boxes below.

A demonstrated record of success in the provision of service to clients involving working directly with the general public and a demonstrated understanding of and commitment to providing client focused services.*

Demonstrated working knowledge or clearly demonstrated capability to quickly acquire a sound working knowledge of court procedures, guidelines, policies and practice, including the computerised information systems used by the courts.*

Demonstrated effective organisational skills with the ability to work under pressure, achieve objectives, manage competing priorities and analyse and interpret data.*

Demonstrated ability to work well in a team, to act with integrity, use initiative, work unsupervised, model, coach and mentor for effective performance.*

Demonstrated capacity to communicate effectively both orally and in writing with people from a wide range of backgrounds, including clients, other staff members, the judiciary and senior management. This will include a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis.*

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Senior Client Service Officer

Job No: FedCourt219 Location: Darwin, NT Closing Date: 24 May 2019 AEST

Personal Details * Required field

Questions

Job No: FedCourt219

Location: Darwin, NT

Closing Date: 24 May 2019 AEST