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Director Court Services VIC/TAS

Job No: FedCourt237

Location: Melbourne, VIC

Closing Date: 3 Jul 2019 AEST

Duties:

In accordance with the courts’ strategic and operational plans and national service streams, lead and manage multi-disciplinary teams delivering a range of customer driven professional and business support services within the location and responsible court sites, to ensure client service standards are met.
As a leader of the location, assist in the development and implementation of relevant business plans and projects along with national service managers.
Manage the effective use of resources, developing and maintaining the necessary skills and flexibility to support changes in service demand.
With respect to operational performance matters, maintain effective liaison with all judges, court personnel and others to ensure that court services meet the immediate and long-term needs of both internal and external clients.
Ensure consistency in the delivery of customer services (practice and procedures) within the operational areas of the court.
Where appropriate, assist and maintain a wide network of stakeholder relationships to promote feedback on court services and the development of effective, strategic partnerships.
Undertake financial monitoring and reporting, particularly with the implementation of accruals based, output focussed financial systems and ongoing expenditure constraints.
Exercise delegated financial authority and make decisions in accordance with relevant policy and procedures.

The person in this role will be responsible for:

Contributing to the delivery of the courts’ strategy and programs by maintaining a national perspective.
Promoting a client focus at all levels to ensure client needs are met.
Managing resources effectively.
Maximising the potential of the court services team.
Promoting positive internal and external relationships.
Working effectively with judges and other areas of the courts’ operations.
Identifying and implementing improvement opportunities.
Ensuring the policies and standards of the courts are promoted and maintained.

For more information please download the position description here

Please note once you submit your application you will not be able to edit it.

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Please enter a concise statement of claims against the following selection criteria (maximum 2 pages/1000 words total). We recommend you do this in a word document first, and then cut and paste into the boxes below.

Demonstrated understanding of client service principles, with proven capacity to develop and implement client service delivery initiatives including an ability to develop and maintain a culture of continuous improvement.*

Demonstrated ability to promote, build and maintain effective internal and external working relationships including the ability to effectively liaise and work strategically with members of the judiciary, the legal profession, other service providers and stakeholders, the general public and court staff.*

Proven capacity as an effective communicator and negotiator including a high level of interpersonal and facilitation skills, analytical capacity and project management skills.*

Demonstrated successful experience as a leader of people and change including the ability to develop and maintain an effective court services team, act as a change agent, and lead staff in developing and implementing strategies to further achieve real improvements in service delivery.*

Demonstrated ability to manage resources including staff, financial and physical resources and to deliver to agreed objectives, report on performance and variations to agreed targets. *

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