This job has closed. Click here for more jobs.

Client Service Officer

Job No: FedCourt247

Location: Sydney, NSW

Closing Date: 17 Jul 2019 AEST

Duties:

Provide high quality client services
o Attend to counter, telephone and email enquiries effectively, promptly and courteously
o Provide accurate and relevant procedural advice to clients and stakeholders
o Effectively assess and manage the needs of litigants
o Accurately assess court documentation filed electronically including with regard to filing fees
o Update information on the Court’s case management system, maintaining a high degree of accuracy in data entry
o Provide high quality support to Federal Court and Federal Circuit Court judges

Assist in the efficient case management of Court files
o Assist and support with the overall case management of cases
o Contribute to efficient and effective case management
o Arrange listings and enter listing data on case management system

Document processing
o Promptly process documents filed electronically

Contribute as a member of the team
o Assist fellow staff members whenever the need arises
o Discuss workloads and task allocation as tasks appear
o Identify and implement practices to improve registry procedures

Other duties as required

For more information please download the position description here

Applications close at 11:55pm AEST on 16 July 2019.

Please note once you submit your application you will not be able to edit it.

Apply Now

Personal Details * Required field

First name*
Last name*

E-mail*
Phone*
Digits only or add + for international numbers

Street*
Street Cont.
City, Town or Suburb*
Postcode or Zipcode*
Country*
State, Region or Province*

LinkedIn URL
(Please click on your profile and copy the URL from your profile page.)

Questions

Are you an Australian Citizen? (If your answer is no, please provide the date you applied for citizenship or provide evidence of your eligibility to work in Australia)*

Have you taken a redundancy benefit from an APS agency in the last 12 months? (If your answer is yes, please provide the date of when your redundancy payments will cease)*

Are you a current employee in the APS? (If your answer is yes, please provide whether you are ongoing or non-ongoing, the agency you work for and your classification)*

Please list contact details of two referees (One should be your current supervisor).*

APS agencies are allowed to access other agenices' merit lists under specific circumstances. In order to allow this, permission is required from candidates for their personal details, interview performance, ratings etc. to be supplied to another agency.

Upon request do you consent to your information being shared with APS agencies other than the Federal Court of Australia? *
1. Yes
2. No

Please enter a comprehensive statement of claims against the selection criteria. We recommend you do this in a word document first, and then cut and paste into the boxes below.

Strong client service focus and proven experience in the provision of client service in a high volume environment.*

Excellent administrative skills with high standards of accuracy and productivity. *

Excellent interpersonal skills plus an ability to deal efficiently with a wide range of people. Well-developed oral and written communication skills*

Understanding of the Federal Court’s jurisdiction and processes, or an ability to quickly acquire such knowledge.*

Ability to work with minimal supervision and as an effective member of a team.*

Proven initiative and adaptability*

Your IP address (15.158.61.18) has been logged. 1657 Hits.

Client Service Officer

Job No: FedCourt247 Location: Sydney, NSW Closing Date: 17 Jul 2019 AEST

Personal Details * Required field

Questions

Job No: FedCourt247

Location: Sydney, NSW

Closing Date: 17 Jul 2019 AEST