This role works across both the Federal Circuit Court of Australia and Family Court of Australia jurisdictions.
This role involves the supervision and management of a number of cases in close partnership with child dispute services staff and legal staff, supporting clients through the Court processes.
The Senior Client Service Officer may be required to:
provide information and advice relating to court services, procedures, processes and forms as well as external options to clients in order to provide clarity and understanding to enable clients to take informed and appropriate action in relation to their situation
ensure information is available in an accurate and timely fashion to support the best outcome by providing file management, and quality assurance from initiation of matters, data entry and processing through to use in proceedings and archiving
progress cases by providing administrative services in accordance with court processes, including receiving and reconciling court fees and charges
assist in the management of complex cases through the case management system
schedule and prioritise matters for hearing and other interventions to achieve the earliest possible resolution
liaise with a range of internal and external stakeholders including legal practitioners, community organisations and other service providers to assist the resolution of cases
manage and supervise a small team, and
collate, analyse and produce reports as required.
For more information on this position, please download the position description here.
Please note once you submit your application you will not be able to edit it.